Sunday, July 5, 2015

Ektron web alerts aren't sending

If you have setup web alerts in your Ektron web site, have updated content with as assigned subscription (that has a user subscribed) and yet to email is generated, it may be due to one/all of these issues.

The main installation for web alerts can be found at: "C:\Program Files (x86)\Ektron\CMS400v91\Utilities\WebAlerts.exe".

  1. On the web alerts tab of the content, ensure that a complete email is being built up. This includes the following elements:
    1. From email address
    2. Subject
    3. Opt out/unsubscribe message
    4. Actual content (message, content link, etc.)
  2. Ensure the Ektron async processor service is running
    1. This can be installed from "C:\Program Files (x86)\Ektron\CMS400v91\EktronAsyncProcessor_Service"
  3. Ensure you have a private queue created named "msmq_web"
  4. The SMTP details for sending of web alerts is not in web.config it is in the config available in "C:\Program Files (x86)\Ektron\CMS400v91\EktronAsyncProcessor_Service"
  5. Disable "Staging Server" on the main site configuration in the workarea.
Ektron 9.1 documentation on web alerts found here.

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