Ektron web alerts aren't sending

If you have setup web alerts in your Ektron web site, have updated content with as assigned subscription (that has a user subscribed) and yet to email is generated, it may be due to one/all of these issues.

The main installation for web alerts can be found at: "C:\Program Files (x86)\Ektron\CMS400v91\Utilities\WebAlerts.exe".

1. On the web alerts tab of the content, ensure that a complete email is being built up. This includes the following elements:
1. From email address
2. Subject
3. Opt out/unsubscribe message
4. Actual content (message, content link, etc.)
2. Ensure the Ektron async processor service is running
1. This can be installed from "C:\Program Files (x86)\Ektron\CMS400v91\EktronAsyncProcessor_Service"
3. Ensure you have a private queue created named "msmq_web"
4. The SMTP details for sending of web alerts is not in web.config it is in the config available in "C:\Program Files (x86)\Ektron\CMS400v91\EktronAsyncProcessor_Service"
5. Disable "Staging Server" on the main site configuration in the workarea.

Ektron 9.1 documentation on web alerts found here.