Friday, March 11, 2016

Sitecore WFFM email not sending on submit

A colleague came across an interesting error with a web form for marketers form that was not completing the send email save action. The mail settings were setup for the save action (/sitecore/system/Modules/Web Forms for Marketers/Settings/Actions/Save Actions/Send Email Message), the success message was showing, and there was no errors in the logs. However no email was generated.

After some digging into the form and it's fields, it was discovered that one of the Radio List form fields had some inconsistencies in it's data section on the corresponding Sitecore item.

The data source for the radio list field were for some reason stored under the parameters field when it should have been under the localized parameters field (as were the other radio lists on the form). We were unsure if content editors or a recent Sitecore version upgrade, caused this - but the fix worked.

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