Sunday, June 19, 2016

Sitecore PXM InDesign Server Service is not loading

In the installation guide for PXM, after starting the InDesign Server Service and assigning it the port of 8081, it should then load up in the browser using a URL such as http://localhost:8081/service?wsdl. However in my case, this was not occurring and the browser was unable to connect.

It turns out this was due to a licensing issue. To check this, the service can be loaded via command line:
  1. Change the command line directory to that of the Adobe InDesign Server path: C:\Program Files\Adobe\Adobe InDesign CC Server 2015 for example.
  2. Run the command: InDesignServer -port 8081
  3. If "Adobe InDesign server is not properly licensed and will now quit" displays, the license has not been installed correctly.
In my case this was due to a trial version, I simply downloaded Adobe_Provisioning_Toolkit_6_2_ALL and installed it to the desktop. Changed directgory to the install folder in the command line and ran the command: adobe_prtk --tool=StartTrial --leid=V7{}InDesignServer-11-Win-GM.

The service now loads correctly in the browser;

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