Tuesday, November 14, 2017

Sitecore Instance Manager (SIM) installation error

When attempting to install the latest version of Sitecore Instance Manager (or SIM), the following error was appearing after entering the SQL Server details:
The SQL Server is configured to use "NTSERVICE\MSSQLSERVER" account which is not supported by current version of SIM. You need to change the SQL Server's user account and click Grant again. The instruction will be provided when you click OK.
This can be resolved using these instructions.
  1. Open the SQL Server configuration manager, this can be done by entering the following into your apps or start bar:
    1. SQLServerManager13.msc in the case of SQL Server 2016
    2. SQLServerManager12.msc in the case of SQL Server 2014
    3. SQLServerManager11.msc in the case of SQL Server 2012
  2. On the right hand side select SQL Server Services and then on the left select SQL Server (MSSQLSERVER). Then right click and click Properties.
  3. Select the Built-in account radio button and in the drop down box below, Network Service
  4. Click OK to close the box and again when promoted that a restart of SQL Server will occur.
SIM will now install correctly without any issues.

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